Facility Module
Keep mall operations running smoothly
Track incidents, manage maintenance workflows, and coordinate tasks — all in one system.
The problem
Issues get lost. Maintenance is reactive. Your team spends more time reporting than fixing.
Incidents are reported via phone calls and emails — nothing is tracked
Maintenance is reactive instead of preventive
No visibility into task completion rates or SLA compliance
Asset information is scattered across spreadsheets
The solution
Mallsio Facility connects incident tracking, task management, and asset monitoring in one place.
Log and resolve incidents with priorities and SLAs
Create recurring and one-off maintenance tasks
Track physical assets and maintenance schedules
Real-time dashboards for operations visibility
Features
Everything you need, nothing you don't
Work orders
Create, assign, and track maintenance with SLAs.
Task management
Recurring and one-off tasks for operations teams.
Incident tracking
Log and resolve issues from spills to equipment failures.
Asset management
Track assets, schedules, and replacement costs.
Use cases
Built for real mall scenarios
Emergency response
Log incidents instantly with photos, assign to the nearest team, and track resolution.
Preventive maintenance
Schedule recurring maintenance to prevent costly equipment failures.
Tenant requests
Give tenants a channel to report issues and track resolution transparently.
Measurable impact
Results that matter
Available in these channels
Ship Facility Management Software for Malls to every shopper surface
Used by these roles
Built for the teams that actually run the mall
Run your mall without chaos.
See how Mallsio Facility streamlines operations and maintenance.
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